fbage Privacy Policy

1 Information We Collect

fbage collects only the information necessary to provide our services, manage accounts, and meet legal obligations. Information is collected in the categories described below:

1.1 Registration Information

When you create an account at fbage, the following information is collected:

• Full name
• Date of birth (for age verification — only users aged 21 and above are approved for an account)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or bank account details)

1.2 Identity Verification Information (KYC)

We conduct a Know Your Customer (KYC) process to ensure the security of financial transactions and accounts. The following information may be required:

• National ID (NID) or passport copy
• Proof of address
• Proof of ownership of the payment method

1.3 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Login and logout times and dates
• Gaming history and transaction records
• Information obtained from cookies and similar tracking technologies

2 How We Use Your Information

Collected information is used only for defined purposes. fbage never uses your information for unnecessary or unethical purposes. The main purposes for which we use information are:

• Account management: For registration, login, password recovery, and profile updates.
• Transaction processing: To complete deposit and withdrawal processes. To ensure a minimum deposit of ৳300 and a minimum withdrawal of ৳800.
• Customer support: To operate 24/7 live chat support to resolve any complaints or questions you may have.
• Security and fraud prevention: To detect and prevent suspicious activity on accounts.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze user experience and improve the platform.
• Bonuses and promotions: To deliver relevant offers to eligible users (such as a 150% welcome bonus).
• Responsible gaming: To identify problematic gaming behavior and provide support.

3 Disclosure of Information to Third Parties

fbage does not sell or rent your personal information. However, information may be shared with trusted partners in specific circumstances:

• Payment processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Technology service providers: Technology partners engaged to operate the platform may process information under contractual confidentiality terms.
• Law enforcement agencies: Information may be provided to authorities pursuant to a court order or valid legal process.
• Fraud prevention: Information may be exchanged with regulatory bodies to prevent financial crime and fraud.

Outside the cases listed above, your information will not be disclosed for any other purpose without your explicit consent.

4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve your experience using our platform.

4.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: Help remember your preferences (language, betting settings).
• Analytics cookies: Used to analyze user behavior and improve the quality of our services.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may mean that some features of the platform are no longer available to you.

5 Data Security Measures

fbage uses industry-standard security technologies to protect your information. Our security framework includes:

• SSL encryption: All information exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption.
• Data encryption: Sensitive information stored on our systems (passwords, financial data) is kept in encrypted form.
• Access controls: Only authorized staff may access information, and only as required for their specific role.
• Security audits: Regular internal security reviews and vulnerability assessments are conducted.
• Two-factor authentication: Two-step verification is available to protect your account.

Please note that no data transmission over the internet is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee complete security. You are responsible for keeping your account password private and strong.

6 Data Retention Period

Your information is retained for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while an account is active.
• Even after an account is closed, financial transaction records are retained for a specific period as required by legal obligations.
• Information relating to fraud or legal disputes is retained until the matter is resolved.
• Mandatory retention requirements under applicable law are followed.

Once the defined retention period ends, information is securely deleted or anonymized.

7 User Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that any inaccurate information about you be corrected.
• Right to erasure: In certain circumstances (such as after closing your account), you may request that your information be deleted, except for information subject to legal obligations.
• Right to restrict processing: In certain cases, you may request that the use of your information be limited.
• Right to object: You may opt out of marketing or promotional communications.
• Data portability: You may request to receive your information in a common format.

Certain legal or contractual limitations may apply when exercising these rights. We will make every effort to process all valid requests within a reasonable time.

8 Protection of Minors' Information

fbage is strictly for persons aged 21 and above only. We never intentionally collect personal information from minors.

Age verification is mandatory during our registration process. If we become aware that a user is under 21 years of age, we will immediately close their account and delete the information collected.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

9 Third-Party Services and Links

Our platform works with game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and payment service providers. These third parties have their own privacy policies.

We carefully select these third-party services and make every effort to ensure the protection of your information through contractual obligations. However, we are not responsible for third-party policies.

10 Changes to the Privacy Policy

This privacy policy may be revised from time to time due to business changes, technological developments, or legal requirements.

If significant changes are made, we will:

• Publish an updated date on this page.
• Notify registered users via email or platform notification.
• Give you reasonable notice before changes take effect.

If you continue to use the platform after any changes, you will be considered to have agreed to the revised policy.

11 Contact

For any questions, comments, or information requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 direct support in Bengali is available.

We make every effort to respond to all privacy-related requests promptly and with care.